"Dear Michelle, Dianne, and the staff at The Granary,
Many things go together to make a business successful. I have never stepped foot inside the door of the Granary and I'm not sure if I have ever been in Mt. Cory. But I would like to commend you for the business of which you are a part. From my first log on your website, through many, many emails with Michelle, the decision process of choosing wood stains, all the way to the delivery in Columbia, South Carolina of 4 beautiful cherry kitchen chairs - I couldn't be better pleased. Michelle's help was wonderful. I understand that in the meantime she has given birth to a beautiful baby. That didn't stop her from telling me who would be assisting me at the Granary in her absence.
We ran into snags with the local delivery people. The packing and shipping company you dealt with went to bat for us and had it all straightened out in no time. Their servicer was polite, prompt, helpful, and effective. They were super. You chose a shipping company well! The local man that ended up delivering the chairs brought them up to our garage and waited to see if the chairs had been damaged in transit. They were perfect.
I will be sure to tell everyone I know what a great company you have. You deserve a great deal of thanks. I would also like to thank the craftsman who made these chairs. They are absolutely beautiful. Please keep me on your mailing list!"
Ann Yeago ~ Columbia, SC